Cancellation and Reschedule Policy

Sessions are required to be paid in full prior to the commencement of the appointment unless prior arrangment has been made with Seasons of Life Counselling.

Up to 48 hours prior to session appointments can be rescheduled or cancelled at no charge.

Between 48 hours and 24 hours prior to session a fee of 50% will be charged for cancellations and rescheduling. Cancellations/rescheduling less than 24 hours or NO shows to appointment will be charged 100% of the fee.

Extenuating circumstances can be discussed with us and decisions are at the owners discretion.

Purchase of Packages Terms and Conditions

• Counselling packages are offered in packages of 10 sessions. Each session is 60 minutes in duration. 
• ALL packages are paid for up front and a 10% only discount is applied
• All online purchases incur a credit card processing fee that is an additional cost and is NOT refundable
• Cancellation and reschedule policy applies to packages 
• Counselling packages of 10 sessions must be used within 7 months of purchase or unused sessions will expire
• Prices are fixed for the term of the package only. Clients will be notified of price increase by email at least 14 days prior to the increase being implemented.  

Refunds

• Please note there are NO refunds for services that have already been provided
• Cancellations in accordance with our cancellation policy will be refunded (less credit card processing fee via Stripe)  and can take up to 7 working days to process. 
• Packages of counselling: refunds for these will ONLY be issued for those sessions that have not been used. This is also subject to the reschedule/cancellation policy
• Refunded portions of unused packages will incur a 10% administration fee – this will be deducted from the refund. 
• Request for refunds for unused package sessions must be made in writing to Penny Adams of Seasons of Life Counselling at least 7 days prior to the next scheduled session, detailing the reasons for your request. 
• Credit card processing fees will NOT be refunded
• Refunds on packages will NOT be considered for change of mind

Seasons of Life Counselling Couselling Packages Terms and Conditions V1.0 March 2023